Contact & support
Have a question about tailoring your resume, your subscription, or how HireTuner handles your data? We'd love to hear from you. Whether you're stuck on a feature, want to report something that looks off, or just have feedback that could make the product better, our team reads every message.
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Fill out the form below and our team will get back to you, usually within one business day. The more detail you can share, what you were trying to do, what happened, and your account email, the faster we can help. Prefer email? Reach us directly at support@hiretuner.com.
Frequently asked support questions
A few of the questions we hear most often. If you don't see yours here, just reach out, we're happy to help.
How quickly will I hear back?expand_more
We answer most email inquiries within one business day. Annual and Plus subscribers receive priority support and typically hear back even faster. We're a small team, so during high-volume periods complex questions may take a little longer, we always reply.
I have a billing or refund question. What should I do?expand_more
Email us with the address on your account and a short description of the issue. We can help with upgrades, downgrades, cancellations, and refund requests. You can cancel a paid plan at any time and keep access through the end of your current billing period.
How is my resume and personal data handled?expand_more
Your resume belongs to you. We use it only to power the tailoring and analysis features you ask for, we don't sell your personal data, and you can delete your information from your account at any time. If you have specific privacy questions, our support team is happy to walk you through the details.
I think the AI got something wrong. Can you help?expand_more
Yes, and we genuinely want to hear about it. HireTuner shows a change log for every edit so you can review and reject anything that looks off, but if a suggestion seems incorrect or unsafe, send us the details and we'll investigate. Feedback like this directly improves the product.
Do you offer help for teams or career coaches?expand_more
We're always interested in talking with bootcamps, universities, and career-services teams who want to help their members beat ATS filters. Reach out via the form or email and tell us a bit about your group.